Privacy Policy

Freshways is committed to looking after any personal data it collects about you. This policy explains the basis on which any
personal data we collect from you, or that you provide to us, will be used, the control you have over your personal data and
the procedures we have in place to protect it. It applies to any personal data which is collected and/or provided through our
website Freshways is the data controller of any personal data we collect from you, or that you provide to
us via the Website.

By continuing to use the Website and by submitting information to our Website you are accepting the practices described in
this policy.

We may revise this policy from time to time and will post any changes on this webpage of the Website. Please check this page
regularly to keep up-to-date with any such changes. The Website may contain links to and from other websites, including
websites operated by our partners and other third parties. We have no control over any third-party sites that link to or from
the Website. If you follow a link to any third-party websites, then please note that they should have their own separate privacy
policies. Please check those privacy policies before you use or submit any personal data to third-party websites. We do not
accept any liability or responsibility for any third-party websites, the privacy policies applicable to them or their use of the
information that they collect from you.

Freshways collects information via its website in two ways:

Information you give us

Contact details such as your name, signature, address, email address and telephone number and the nature of the products or
services in which you are interested. These details are collected when you fill in forms on our Website or when corresponding
with us by email. It includes information you provide when completing a job application, when you register to attend an event,
when you search or interact with our Website and when you report a problem with our Website.

Information we collect

During your use of the Website, we may automatically collect certain information about your visit and the device that you have
used to access the Website. This is statistical data about our users’ browsing actions and patterns and does not identify any
individual personally. The information that we may collect includes:

  • the IP address of the device used to access the Website;
  • the internet domain name through which you accessed the Website (which may be, for example, the domain name
    of your internet service provider or your place of work);
  • the length of your session on the Website;
  • details of the pages visited on the Website and resources accessed;
  • the web browser used by your device to access the Website;
  • your device’s operating system; and
  • details of any website that provided you with a link to the Website (for example, Google, if you found us using a
    search engine).

The means by which we collect such information is described in our cookies policy.

How we use your information:

The legal basis for our use of your personal data as described below will be that this information is required for one or more
of the legitimate interests described in this policy or the processing is necessary for Freshways to perform a task in the public
interest or for Freshways official functions or Freshways have requested and been granted consent from you to process your
personal data for the purpose.

We may use your personal data as follows:

  • To provide you with the Website, and the content and services made available through it, including to ensure that
    the Website and its content are presented in the most effective manner for you and your device.
  • To process any requests from you made via our online forms
  • To contact you for customer satisfaction and impact surveys
  • To support products or services you have obtained from us.
  • For marketing and market research purposes if you have consented to such use
  • To personalise and improve your experience of this website
  • In connection with processing a job application
  • To deal with any queries, complaints or problems reported on the Website
  • To notify you about changes to our service


In most cases you are not obliged to provide any personal data to us but, if you have requested information from us, we will
not be able to provide it without certain information, such as your contact details.


We will only keep your personal data for as long as we need to in order to fulfil the relevant purpose(s) it was collected for, as
set out above in this privacy policy, and for as long as we are required to keep it by law.

Data Security & International Transfers

We maintain appropriate administrative, technical and physical safeguards to protect your personal data against loss, misuse,
unauthorised access, disclosure, alteration or destruction.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable
steps to protect your information, we cannot guarantee the security of your information. We will not be liable for any loss of or
interception of your information, unless this results from our failure to use reasonable steps to keep it secure.

Your personal data will not be transferred, or stored, outside of the European Economic Area (‘EEA’) without your prior written

Your rights

You have a number of rights in relation to how your personal data is used. We have detailed some of your rights below:

  • To ask us not to process your personal data for marketing purposes
  • To access personal data held about you and to obtain a copy of it, including to receive your personal data, which
    you have provided to Freshways, in a structured, commonly-used and machine-readable format and the right
    to transmit that data to another data controller without hindrance, or to have that personal data transmitted to
    another data controller, where technically feasible
  • To obtain without undue delay the rectification or completion of personal data which are inaccurate or incomplete
  • To restrict or object to the processing of your personal data and to request its erasure under certain circumstances

If you would like to obtain a written copy of your personal data or if you need to amend any of your personal details, please
write to us at the address detailed under the Contact Us section.

To request your personal data, you will be asked to verify your identity and specify what information you require and provide
us with details of an address to which we should send the information.

If you would like to ask us not to send you further marketing communications at any time. You can do so by contacting us using
the details in the Contact Us section below. Each marketing email we send to you will also include an option for you to opt out
of further marketing emails

Contact us

We will be happy to answer any questions you may have regarding this Policy. Please contact us using the following contact

Data Protection Officer
16, Eastman Road,
W3 7YG

Or email: you wish to know more about your rights in regard to personal data, then please visit the Information Commissioner’s